Easy as 1-2-3 Hot Tub Hire | Rally Hot Tubs FAQs

FREQUENTLY ASKED QUESTIONS

How is the hot tub filled?

We will need to use a tap at your location, which we can attach our hosepipe to and fill the tub. We have kitchen tap adaptors to fill with hot water but this is dependent on your tap style.

What is the temperature of the hot tub?

The hot tubs heat up to 40 degrees – they can be made cooler if desired.

How long does it take for the inflatable hot tub to be setup?

It takes around 30mins to setup a hot tub and up to an hour if you include a gazebo. From then it will be a further 1 to 3 hours to fill the hot tub with water, depending on your water pressure.

Are your hot tubs safe for children?

Yes as long as supervised by an adult at all times. We recommend children that can not swim or touch the floor of the hot tub to wear arm bands or use a swimming float.

What we need from me to setup the hot tubs?

A level surface (no gradient or slope) of just over 2  x 2 meters, a power socket within 10 metres and an accessible tap within 15 metres. For a gazebo hire you will need a 3 x 3 meters area.

When will you deliver the hot tub?

Delivery of the hot tub will be made on the first day you select on the calendar. Available days are Monday, Tuesday, Wednesday and Thursday. For last minute Friday bookings please call us on 01642 980035.

We will contact you the day before your delivery date to arrange a delivery time.

How long does the hot tub stay hot for?

On average your hot tub will stay comfortably warm for around 3-4 hours when being used and heated up to 40 degrees, however this will be less in winter. This is with moderate bubble usage, if the bubble system is constantly ran, your water heat loss rate will increase! The heater will run continuously but the water will lose its heat faster than it heats up.

How do I book a hot tub?

You can check availability and book directly through our website on our booking page, which you can find by clicking here.

Can I use the hot tub indoors

No, sorry! The risk of damage is too high.

What size are your hot tubs?

Our hot tubs are between 1.9 meters and 2.1 meters in diameter. You will need a space of just over 2.3 meters x 2.3 meters to fit your tub.

Can the hot tubs fit through a narrow passage?

We’ve never had a problem with access. As the hot tubs are inflatable there will be no issues setting up anywhere you want.

How long can I book for?

You can book for as long as you want! From one weekend to two weeks. If you wish to book for over 10 days, we offer an empty and refill service at anytime throughout your booking.

What do you do with the water afterwards?

We would be grateful if you could begin to siphon the water before we arrive (click here to watch a video on how to do it).

We are equipped with powerful water removal pumps, where we will suck the rest of the water out of the tub and down your nearest drain within 10 metres. There will still remain an amount of water that will need to be tipped out.

Where do you deliver to?

We deliver to the following locations free of charge.

An additional delivery charge of £20 will be required for locations for the below locations – this is to cover our petrol, staffing & time cost.

delivery areas charge

Please contact us for other delivery areas.

When do you collect the hot tub?

Collection of the hot tub will be made on Monday between 8am and 6pm – we will provide a time the day before.

We would be grateful if you could pull the plug or begin to siphon the water before we arrive (click here to watch a video on how to do it)

We also have a pump available to pump the water out to an area or drain within 10 metres of the tub. You do not need to be in when the tub is collected, but we will need access to power to use our pumps – you can hang one of your extension leads out your window if needed.

We will  collect the equipment and be out of your hair in around 30-45 minutes.

I’ve changed my mind, can I cancel?

We understand that sometimes plans change, therefore if you wish to cancel 2 weeks before your booking date you will receive a full refund of your hot tub hire deposit.

Is there a damage deposit?

We do not take a damage deposit on delivery, however by agreeing to our terms and conditions and booking with you, if the hot tub or equipment are damaged in any way you will be liable for the costs of repair up to £250.

Is there anything I need to do to maintain the hot tub?

You will need to test and treat the water with chemicals to maintain it’s quality if you are booking over a few days. We will provide full instructions and demonstrate what you need to do to ensure you get the most fun out of your hot tub!

How do I pay?

All booking are complete through our online booking system. It’s really simple – you select the days you wish to rent the tub, enter your details and secure the booking with a deposit of only £20. The remaining balance is to be paid by bank transfer or cash on delivery. You can also pay the full balance through the booking system if you wish, when making a booking.

How many people can fit in a tub?

Our tubs will fit 4-6 adults. You can upgrade to larger tubs that fit 5-7 at the booking page.

See below for videos…

Standard tub – Lay Z Spa Paris with LED base – 4-6 Person

Click here to watch a video

Upgrade for £20 – Lay Z Spa Helsinki with Wood Effect – 5-7 Person

Click here to watch a video

What happens if it rains?

There is nothing better than being sat in a steamy hot tub with the rain coming down. All equipment is waterproof and the rain shouldn’t be a concern for the hot tub.

Is a gazebo included?

Gazebos with all 4 sides and lighting can be added to your hire for an additional charge of £30. Gazebos improve cover and insulation for your hot tub. If you hire a tub overnight, we will also decorate your gazebo with fairy lights to add a little more magic. Artificial grass flooring can also be added for an additional £10. For more information click here.

Who is liable for any damages?

The booking party will be held liable for any damages. Please read our terms and conditions thoroughly to avoid any doubt.

What chemicals are used in the hot tub?

Chlorine is used to keep the water clean and healthy. For longer hire, additional pH adjusters may need to added. Full training will be provided, with demonstrations on how to maintain your hot tub throughout the time it is with you.

Are your hot tubs cleaned?

Our hot tubs are thoroughly cleaned at the end of each booking with anti bacterial spray. We also begin every hire with a shock dose of chlorine to ensure your tub is safe & clean.

Do the hot tubs have seats?

All inflatable hot tubs do not have seats, but the base is padded for a comfortable seat. Adults are still able to lounge and relax in them , and the increased space inside the tub allows for much more room for children to pay in.

Do all tubs have lights in them?

Only the standard tubs have an LED light strip around the base. The larger tub upgrades, Helsinki and Monaco, do not have LED lights in them.

Can’t find the answer?
Contact us on 01642 980 035 or use the contact form below.

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