FREQUENTLY ASKED QUESTIONS

How is the hot tub filled?

We will need to use a tap at your location, which we can attach our hosepipe to and fill the tub.

What is the temperature of the hot tub?

The hot tubs heat up to 40 degrees – they can be made cooler if desired.

How long does it take for the inflatable hot tub to be setup?

It takes around 30mins to setup a hot tub and up to an hour if you include a gazebo. From then it will be a further 1 to 3 hours to fill the hot tub with water, depending on your water pressure.

Are your hot tubs safe for children?

Yes as long as supervised by an adult at all times. We recommend children that can not swim or touch the floor of the hot tub to wear arm bands or use a swimming float.

What we need from me to setup the hot tubs?

A level surface of just over 2  x 2 meters, a power socket within 10 metres and an accessible tap within 15 metres.

When will you deliver the hot tub?

Delivery of the hot tub will be made the day before your first booking date to allow the water to be heated overnight ready for your booking date. If you would like us to fill with using your hot water, we may deliver on your first booking date at your request. To fill with hot water you will need a combi boiler.

How long does the hot tub stay hot for?

On average your hot tub will stay comfortably warm for around 4 hours when being used and heated up to 40 degrees, dependent on outside temperature. This is with moderate bubble usage, if the bubble system is constantly ran, your water heat loss rate will increase! The heater will run continuously but the water will lose its heat faster than it heats up.

How do I book a hot tub?

You can check availability and book directly through our website on our booking page, which you can find by clicking here.

Can I use the hot tub indoors

Yes, you can. They are designed for both indoor and outdoor use. If you do wish to have the tub indoors, be aware that the surrounding floor may get very wet!

What size are your hot tubs?

Our hot tubs are 2 meters in diameter. You will need a space of just over 2m x 2m to fit your tub.

Can the hot tubs fit through a narrow passage?

We’ve never had a problem with access. As the hot tubs are inflatable there will be no issues setting up anywhere you want.

How long can I book for?

You can book for as long as you want! From one day to two weeks. If you wish to book for over 10 days, we offer a empty and refill service at anytime throughout your booking.

What do you do with the water afterwards?

We are equipped with powerful water removal pumps, where we will suck the majority of the water out of the tub and down your nearest drain within 10 metres. There will still remain an amount of water that will need to be tipped out.

How much do they cost to fill up with water and run with electricity?

We’ve calculated on average it will cost just over £3 of water on the metre, and £2 on your electricity bill for every 24 hours of running time.

Where do you deliver to?

We deliver to locations within 30 minutes of TS17 9LT free of charge.

Please click here and enter your postcode to check your travelling time.

An additional delivery charge of £20 will be required for locations over 30 minutes and below 45 minutes travel – this is to cover our petrol, staffing & time cost. We will email you following your booking to confirm the delivery charge required.

We are sorry but, we do not deliver to locations more than 45 minutes from TS17 9LT.

When do you collect the hot tub?

We will collect the hot tub before 5pm on the last day of your booking. We will empty the tub, collect the equipment and be out of your hair in around 30-45 minutes.

I’ve changed my mind, can I cancel?

We understand that sometimes plans change, or unforeseen circumstances arise, therefore if you wish to cancel 2 weeks before your booking date you will receive a full refund of your hot tub hire deposit. If you cancel after this time you may use your deposit towards a future booking.

Is there a damage deposit?

We do not take a damage deposit on delivery, however by agreeing to our terms and conditions and booking with you, if the hot tub or equipment are damaged in any way you will be liable for the costs of repair up to £250.

Is there anything I need to do to maintain the hot tub?

You will need to test and treat the water with chemicals to maintain it’s quality if you are booking over a few days. We will provide full instructions and demonstrate what you need to do to ensure you get the most fun out of your hot tub!

How do I pay?

All booking are complete through our online booking system. It’s really simple – you select the days you wish to rent the tub, enter your details and secure the booking with a deposit of only £20. The remaining balance is to be paid by bank transfer or cash on delivery. You can also pay the full balance through the booking system if you wish.

How many people can fit in a tub?

Our tubs will fit 6 adults comfortably. You can upgrade to a larger tub that fits 8 at the booking page.

What happens if it rains?

There is nothing better than being sat in a steamy hot tub with the rain coming down. The rain shouldn’t be a concern for the hot tub.

Is a gazebo included?

Gazebos with lighting can be added to your hire for an additional charge of £30. Gazebos improve cover and insulation for your hot tub. If you hire a tub overnight, we will also decorate your gazebo with fairy lights to add a little more magic. For more information click here.

Who is liable for any damages?

The booking party will be held liable for any damages. Please read our terms and conditions thoroughly to avoid any doubt.

What chemicals are used in the hot tub?

Chlorine is used to keep the water clean and healthy. If you hire for a longer than a night, additional pH adjusters may need to added. Full training will be provided, with demonstrations on how to maintain your hot tub throughout the time it is with you.

Are your hot tubs cleaned?

Our hot tubs are thoroughly cleaned at the end of each booking with anti bacterial spray. We also begin every hire with a shock dose of chlorine to ensure your tub is safe & clean.

Can’t find the answer?
Contact us on 01642 980 035 or use the contact form below.

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